Frequently Asked Questions

Additional L Stop Tour information including details on special requests, accommodations and policies.

Additional L Stop Tour Information

For details on Blue, Brown, Pink and both Green Line Tours, explore the available Chicago Tours section. Don’t see the L Stop Tour information you’re looking for? Contact L Stop Tour staff with your questions!

 

What is your cancellation policy?

Cancellations made at least 24 hours before the event start time will receive a full refund. Tours canceled with less than 24 hours notice from the event start time are not eligible for a refund. In the case of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund. No-shows will be charged full price. Please feel free to contact info@lstoptours.com with questions.

For group event cancellation, please click here.

What happens if the trains are delayed?

We make every effort to keep our tours running smoothly and on time, however, circumstances beyond our control occasionally impact the tour’s schedule. All tour duration times are planned to account for minor delays.

What should I wear on the tour?

We run tours rain or shine. As a portion of each tour involves walking outside, guests should dress appropriately — comfortable shoes, rain gear, coat/jacket, etc.

What do I need to know about riding the L before my tour?

The Chicago Transit Authority (CTA) has a number of suggestions and procedures to ensure safe and efficient rides on their transportation system. We encourage guests to review these links prior to embarking on one of our tours.

Are there restrooms on the tour?

L stations do not have restrooms. However, we’ve designed our tours with frequent stops, all of which have restrooms that may be used by our guests.

Will there be anything to eat or drink on the tour?

All our tours include stops in which light snacks and/or beverages are provided for guests. These food and beverage items, as well as service gratuities, are included in the cost of the tour. Guests do not need to pay for these items. Specific details about each can be found here.

How much food and how much drink?

All our tours are different — some feature more food and drink than others. As a result, the prices of our tours vary, as well. Specific details about each can be found here.

Do you accommodate vegetarians, special diets or food allergies?

At this time, we can’t accommodate any special food requests.

What kind of shape do I need to be in to go on a tour?

The approximate walking distance for each tour varies – please see individual tour pages for more information regarding exact walking distance.

Are children allowed on tours?

Yes, children age 12 and up are welcome to join. Youth age 12-17 must be accompanied by an adult age 18 and over.

*Because we primarily visit establishments that serve alcohol on the Brown Line Tour, guests must be 21 to attend. ID is required.

What happens if trains are crowded and the entire group can’t board?

Because most of our tours take place during midday (non-rush hour), crowded trains are not generally a problem. In the event trains are crowded, we’ll never split our group — we either wait for the next train that has room or, after a careful analysis of the situation, take an alternate route to our destination.

Does the ticket price for each tour include a gratuity for the tour guide?

The ticket cost does not include a gratuity for the tour guide. If you wish to tip the tour guide at the end of the tour, they will accept cash or Venmo (mobile payment service) only. Please note that gratuities for staff involved with our private tours (large groups) are included in the cost of the event.

What does a the ticket price include?

Tickets prices for all tours include food, drink, transportation, and entrance fees.

What is the maximum number of guests that can be booked on a tour?

To optimize our customers’ experience, tours are limited to 10 people. Please contact us directly about accommodating larger groups.

What is the minimum number of guests required for a tour?

A tour must have at least 2 ticketed customers to run.

Can I bring a pet on the tour?

We’re unable to accommodate pets on our tours. Many of our vendors don’t allow pets unless they’re service animals. Please contact us directly for more details.

What if I’m late?

Because our tours visit a number of stops with scheduled arrival times, it’s important that all guests be on time for departure. We recommend arriving 15 minutes early to sign in and get situated.

Do you offer private tours?

Yes! Please see our Private Tour Offerings here or contact us directly for more details.

Do your tours accommodate guests who speak other languages than English?

At this time, no. All tours are available in English only.

How do I get back to where we started?

Following the tour, guides will be available to assist in your return to the origin train station or in directing you to your next destination.

Visit TransitChicago.com for questions related specifically to the CTA.