Frequently Asked Questions

Additional L Stop Tour Information Including Details on Special Requests, Accommodations, and Policies

Additional L Stop Tour Information

For details on all L Stop Tours, explore the Chicago tours section of our website.

Don’t see the L Stop Tour information you’re looking for? Contact L Stop Tours with your questions!


Will I be required to wear a mask and show proof of vaccination to take a tour?

Masks are optional and proof of vaccination is not required.

What is your cancellation policy?

Cancellations made at least 24 hours before the event start time will receive a full refund. Chicago tours cancelled with less than 24 hours notice from the event start time are not eligible for a refund. In the case of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund. No-shows will be charged full price. Please feel free to contact with questions.


How do train delays affect the tour?

We make every effort to keep our tours running smoothly and on time, however, circumstances beyond our control occasionally impact the tour’s schedule.

Before Leaving Loop

Our tours are designed to accommodate minor train delays (usually within 30 minutes or less). In the rare instance that a major delay occurs (usually 30 minutes or more) before guests board the train, the tour may be rerouted or cancelled. Guests will be able to reschedule their Chicago tour or receive a full refund.

While on Tour

In the rare instance that a major delay occurs during one of our tours, guides may utilize alternative public transit routes to complete the tour (i.e, buses, trains).

What should I wear on the tour?

We operate tours rain or shine. As a portion of each tour involves walking outside, guests should dress appropriately — comfortable shoes, rain gear, coat/jacket, etc.

What do I need to know about riding the L before my tour?

The Chicago Transit Authority (CTA) has a number of suggestions and procedures to ensure safe and efficient rides on its transportation system. We encourage guests to review these links prior to embarking on one of our Chicago train tours.

Are there restrooms on the tour?

L stations do not have restrooms. However, we’ve designed our Chicago walking tours with frequent stops, all of which have restrooms that may be used by our guests.

Will there be anything to eat or drink on the tour?

All tours offer guests the option to purchase refreshments on their own. Specific details about each tour can be found on our tours page.

Do your food stops accommodate vegetarians, special diets or food allergies?

As food/beverages are purchased by guests, dietary accommodations are the responsibility of the guest. Please see our Chicago tours page for details.

What kind of shape do I need to be in to go on a tour?

The walking distance for each Chicago walking tour varies – please see individual tour pages for more information regarding approximate walking distance.

Are children allowed on tours?

Youths (age 12 and up) are welcome to join any of our Chicago walking tours. Youths must be accompanied by an adult age 18 or over. Our tours cannot accommodate children under 12 years old.

Because we visit establishments that serve alcohol on the Chicago historic pub tour, all guests must be 21 to attend. ID is required.

What happens if trains are crowded and the entire group can’t board?

Because most of our tours take place during midday (non-rush hour), crowded trains are generally not a problem. In the event trains are crowded, we’ll never split our group — we either wait for the next train that has room or, after a careful analysis of the situation, take an alternate route to our destination.

Does the ticket price for each tour include a gratuity for the tour guide?

The ticket price does not include a gratuity for the tour guide. If you wish to tip the guide at the end of the tour, they can accept cash, Zelle or Venmo. 

What does the ticket price include?

Ticket prices for our tours include a professional guide, transit fees and museum fees/donations. If desired, food/beverages can be purchased by guests. Please see our tour page for details.

Do you accept single bookings?

Yes, but only after the minimum guest count of two has been met. Please check tour pages for details. 

What is the maximum number of guests that can be booked on a tour?

To maximize our customers’ experience, our public tours are limited to 10 guests. If you have a larger group or desire a private tour, please contact us.

Can I bring a pet on the tour?

We’re unable to accommodate pets on our Chicago tours. Many of the sites we visit don’t allow pets unless they’re service animals. Please contact L Stop Tours directly for more details.

What if I’m late?

Because our Chicago walking tours visit a number of stops with scheduled arrival times, it’s important that all guests be on time for departure. We recommend arriving 15 minutes early to sign in and get situated.

Tours will depart at their scheduled time. Please text or call us immediately at (312) 532-7124 if you know you’ll be unable to meet your tour group.

Do you offer private or custom tours?

Yes. Please contact L Stop Tours directly for more information.

Are tours available in languages other than English?

At this time, no. All Chicago city tours are available in English only.

Will my tour end near its starting point?

All our public tours begin and end in the Loop, generally within a block or two of the starting point. For customized tours that may start and end at different locations, contact us.

Visit for questions related specifically to the CTA.