Frequently Asked Questions

Additional L Stop Tour Information Including Details on Special Requests, Accommodations, and Policies

Additional L Stop Tour Information

For details on all L Stop Tours, explore the Chicago tours section of our website.

Don’t see the L Stop Tour information you’re looking for? Contact L Stop Tours with your questions!

 

Do you provide charitable donations?

We support non-profit organizations that serve people and communities throughout the Chicago area.  (501 c 3 documentation required.) 

What is your cancellation policy?

Cancellations made at least 24 hours before the event start time will receive a full refund. Chicago tours cancelled with less than 24 hours notice from the event start time are not eligible for a refund. In the case of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund. No-shows will be charged full price. Please feel free to contact info@lstoptours.com with questions.

 

How do train delays affect the tour?

We make every effort to keep our tours running smoothly and on time, however, circumstances beyond our control occasionally impact the tour’s schedule.

Before Leaving Loop

Our tours are designed to accommodate minor train delays (usually within 30 minutes or less). In the rare instance that a major delay occurs (usually 30 minutes or more) before guests board the train, the tour may be cancelled. Guests will be able to reschedule their Chicago tour or receive a full refund.

While on Tour

In the rare instance that a major delay occurs during one of our tours, guides may utilize alternative public transit routes to complete the tour (i.e, buses, trains).

What should I wear on the tour?

We run our Chicago city tours rain or shine. As a portion of each Chicago walking tour involves walking outside, guests should dress appropriately — comfortable shoes, rain gear, coat/jacket, etc.

What do I need to know about riding the L before my tour?

The Chicago Transit Authority (CTA) has a number of suggestions and procedures to ensure safe and efficient rides on its transportation system. We encourage guests to review these links prior to embarking on one of our Chicago train tours.

Are there restrooms on the tour?

L stations do not have restrooms. However, we’ve designed our Chicago walking tours with frequent stops, all of which have restrooms that may be used by our guests.

Will there be anything to eat or drink on the tour?

Food/beverages are included in the price of select tours. Other tours offer guests the option to purchase refreshments on their own. Specific details about each tour can be found on our Chicago walking tours page.

Do you accommodate vegetarians, special diets or food allergies?

On tours where food/beverages are included in the ticket price, we’re unable to accommodate any special food requests. On tours where food/beverages are purchased by guests, dietary accommodations are the responsibility of the guest. Please see our Chicago city tours page for details.

What kind of shape do I need to be in to go on a tour?

The walking distance for each Chicago walking tour varies – please see individual tour pages for more information regarding approximate walking distance.

Are children allowed on tours?

Youths (age 12 and up) are welcome to join any of our Chicago walking tours. Youths must be accompanied by an adult age 18 or over. Our tours cannot accommodate children under 12 years old.

Because we visit establishments that serve alcohol on the Chicago historic pub tour, all guests must be 21 to attend. ID is required.

What happens if trains are crowded and the entire group can’t board?

Because most of our tours take place during midday (non-rush hour), crowded trains are generally not a problem. In the event trains are crowded, we’ll never split our group — we either wait for the next train that has room or, after a careful analysis of the situation, take an alternate route to our destination.

Does the ticket price for each tour include a gratuity for the tour guide?

The ticket price does not include a gratuity for the tour guide. If you wish to tip the guide at the end of the tour, they can accept cash or Venmo (mobile payment service) only. 

What does a the ticket price include?

Ticket prices for all our tours include transportation and entrance fees. Food/beverages are included in the price of select tours. Please see our tour page for details.

What is the maximum number of guests that can be booked on a tour?

To maximize our customers’ experience, our tours are limited to 6 guests. 

What is the minimum number of guests required for a tour?

A tour must have at least two ticketed customers to run. Single tickets may be purchased but if a tour minimum of two is not met, the tour is subject to cancellation and a refund will be issued.

If I purchase a single ticket and the minimum is not met, when will I know if my tour is cancelled?

If a tour doesn’t meet the minimum of two guests and is cancelled, you will be notified via email a minimum of 48 hours prior to start of the tour.

Can I bring a pet on the tour?

We’re unable to accommodate pets on our Chicago walking tours. Many of the sites we visit don’t allow pets unless they’re service animals. Please contact L Stop Tours directly for more details.

What if I’m late?

Because our Chicago walking tours visit a number of stops with scheduled arrival times, it’s important that all guests be on time for departure. We recommend arriving 15 minutes early to sign in and get situated.

Tours will depart at their scheduled time. Please text or call us immediately at (312) 532-7124 if you know you’ll be unable to meet your tour group.

Do you offer private tours?

Yes! You can buy out all 6 tickets for any tour to make it private. Please contact L Stop Tours directly for more information.

Are tours available in languages other than English?

At this time, no. All Chicago city tours are available in English only.

Will my tour end near its starting point?

All our tours begin and end in the Loop, generally within a block or two of the starting point.

Visit TransitChicago.com for questions related specifically to the CTA.