Frequently Asked Questions

Additional L Stop Tour Information Including Details on Special Requests, Accommodations, and Policies

Additional L Stop Tour Information

For details on all L Stop Tours, explore the Chicago walking tours section of our website.

Don’t see the L Stop Tour information you’re looking for? Contact L Stop Tours with your questions!

 

Do you provide charitable donations?

We support non-profit organizations that serve people and communities throughout the Chicago area.  (501 c 3 documentation required.) 

What is your cancellation policy?

Cancellations made at least 24 hours before the event start time will receive a full refund. Chicago walking tours canceled with less than 24 hours notice from the event start time are not eligible for a refund. In the case of operator cancellation due to weather or other unforeseen circumstances, customers will receive a full refund. No-shows will be charged full price. Please feel free to contact info@lstoptours.com with questions.

 

How do train delays affect the tour?

We make every effort to keep our Chicago city tours running smoothly and on time, however, circumstances beyond our control occasionally impact the tour’s schedule.

Before Leaving Loop

Our Chicago walking tours are designed to accommodate minor train delays (usually within 30 minutes or less). In the rare instance that a major delay occurs (usually 30 minutes or more) before guests board the train, the tour may be canceled. Guests will be able to reschedule their Chicago city tour or receive a full refund.

While on Tour

In the rare instance that a major delay occurs during one of our Chicago train tours, guides may utilize alternative public transit routes to complete the tour (i.e, buses, trains).

What should I wear on the tour?

We run our Chicago city tours rain or shine. As a portion of each Chicago walking tour involves walking outside, guests should dress appropriately — comfortable shoes, rain gear, coat/jacket, etc.

What do I need to know about riding the L before my tour?

The Chicago Transit Authority (CTA) has a number of suggestions and procedures to ensure safe and efficient rides on its transportation system. We encourage guests to review these links prior to embarking on one of our Chicago train tours.

Are there restrooms on the tour?

L stations do not have restrooms. However, we’ve designed our Chicago walking tours with frequent stops, all of which have restrooms that may be used by our guests.

Will there be anything to eat or drink on the tour?

All our Chicago city tours include stops in which light snacks and/or beverages are provided for guests. These food and beverage items, as well as service gratuities, are included in the cost of the tour. Guests do not need to pay for these items. Specific details about each can be found on our Chicago walking tours page.

How much food and how much drink?

All our Chicago walking tours are different — some feature more food and drink than others. As a result, the prices of our Chicago city tours vary, as well. Specific details about each can be found on our Chicago tours page.

Do you accommodate vegetarians, special diets or food allergies?

At this time, we can’t accommodate any special food requests on our Chicago city tours.

What kind of shape do I need to be in to go on a tour?

The approximate walking distance for each Chicago walking tour varies – please see individual tour pages for more information regarding exact walking distance.

Are children allowed on tours?

Yes, children age 12 and up are welcome to join any of our Chicago walking tours. Youth age 12-17 must be accompanied by an adult age 18 and over.

*Because we primarily visit establishments that serve alcohol on the Chicago beer tour, guests must be 21 to attend. ID is required.

What happens if trains are crowded and the entire group can’t board?

Because most of our Chicago walking tours take place during midday (non-rush hour), crowded trains are not generally a problem. In the event trains are crowded, we’ll never split our group — we either wait for the next train that has room or, after a careful analysis of the situation, take an alternate route to our destination.

Does the ticket price for each tour include a gratuity for the tour guide?

The ticket cost does not include a gratuity for the Chicago travel guide. If you wish to tip the tour guide at the end of the tour, they will accept cash or Venmo (mobile payment service) only. Please note that gratuities for staff involved with our Chicago private tours (large groups) are included in the cost of the event.

What does a the ticket price include?

Ticket prices for all our Chicago walking tours include food, drink, transportation, and entrance fees.

What is the maximum number of guests that can be booked on a tour?

To optimize our customers’ experience, Chicago city tours are limited to 10 people. Please contact L Stop Tours directly about accommodating larger groups.

What is the minimum number of guests required for a tour?

A Chicago walking tour must have at least two ticketed customers to run. Single tickets may be purchased but if tour minimum of two is not met, tour is subject to cancellation and a refund will be issued.

If I purchase a single ticket and the minimum is not met, when will I know if my tour is cancelled?

If a tour doesn’t meet the minimum of two guests and is cancelled, you will be notified via email a minimum of 48 hours prior to start of the tour.

Can I bring a pet on the tour?

We’re unable to accommodate pets on our Chicago walking tours. Many of our vendors don’t allow pets unless they’re service animals. Please contact L Stop Tours directly for more details.

What if I’m late?

Because our Chicago walking tours visit a number of stops with scheduled arrival times, it’s important that all guests be on time for departure. We recommend arriving 15 minutes early to sign in and get situated.

Do you offer private tours?

Yes! Please see our Chicago private tours page or contact L Stop Tours for more details.

Do your tours accommodate guests who speak other languages than English?

At this time, no. All of your Chicago city tours are available in English only.

Will my tour end near its starting point?

All our Chicago train tours begin and end in the Loop, generally within a block or two of the starting point.

Visit TransitChicago.com for questions related specifically to the CTA.